Shipping & Returns

Returns Policy

You may return most new, unopened items with tags attached within 30 days of delivery for a full refund. In case of size items please try on product, if the product does not fit please remove any fur and return the item in the original packaging, tags must still be attached. If item shows wear or the packaging is damaged, (excluded plastic bags as we know those can tear) the refund will not be issued. 

Please see below for Kruuse Items 

We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

NorthSay These products are difficult to obtain and patience is greatly appreciated. NorthSay makes each item as ordered. It takes a minimum of 30days, plus time for shipping. Of course we try to fill orders as quickly as possible.

Kruuse Items

** Kruuse takes on average 2-4 weeks to be received. Could be up to 6 weeks. These products are in high demand and stock is extremely low, shipments from Denmark come in monthly. We know these items are important to your pets health and we try our best to get it to you ASAP, however the time it takes to receive Kruuse from Denmark is out of our hands.** 

**Kruuse items are only exchangeable. No refunds on Any Kruuse items.**